Yes, you can cancel your order as long as it has not yet been shipped.

Please contact us as soon as possible with your order number to arrange the cancellation.

We will do our best to process your request, provided the order has not yet been processed or shipped.

Your package will normally arrive 1-2 business days from the order date.

Please note potential delays beyond our control.

We process and ship your order as quickly as possible.

We are available at any time if you have questions about the shipping status.

You can change your delivery address as long as the order has not been shipped.

Contact us with your order number and new address. Changes will be processed quickly.

After shipping, changes may no longer be possible.

We are available for any questions you may have.

If you would like to sign up for our newsletter, please visit the following subpage and follow the steps on it:

https://godofcards.com/pages/newsletter-anmeldung

Alternatively, you can also find the correct page in our footer menu under "Helpful Links">"Newsletter Signup"!

Yes, you can return your order.

Please observe your 14-day return period and other return policies, which you can find on our website.

Note that certain conditions may apply.

Contact us with any questions about returns or to start the return process.

We are happy to help.

You can contact us directly here in the chat by typing your questions below.

Alternatively, you can also reach us by email at support@godofcards.de.

Our customer service team is ready to assist you with any questions or concerns you may have.

Don't hesitate to contact us – we look forward to helping you!

Here is a complete list of the payment methods we accept:

PayPal
Klarna (invoice/installments)
Credit Card (Visa, Mastercard, American Express)
Google Pay
Apple Pay
Shop Pay
Bank Transfer
SOFORT Bank Transfer

If anything is missing, just let us know and we'll see what we can do for you!

We are sorry that your order has not yet been shipped.

There are various reasons why delays can occur:

1. Pre-order: Your order contains products that are not yet in stock.

2. Logistics: Problems or unforeseen circumstances during shipping can lead to delays.

Please contact us here!

Thank you for your pre-order!

You can always find the estimated release date for the product in the product description.

Please note that pre-orders can sometimes be affected by unforeseen production delays or supply shortages.

In such cases, we will provide you with additional updates!

Yes, all our products are exclusively original and new, unless otherwise stated.

We source all our products directly from trusted manufacturers and suppliers and place great importance on quality and authenticity.

Customer satisfaction is our top priority. If you have any further questions, please let us know!

Yes, we offer volume discounts on certain products, which are usually marked directly.

The exact discount information varies depending on the product and order quantity.

You will also find bulk packaging, so-called cases, which already include a discount.

Write to us if you have any further questions!

1. Ensure the voucher is still valid and has not expired.

2. Check the voucher's terms and conditions, such as minimum order value, specific products, or categories the voucher applies to.

3. Make sure you are logged into your customer account.

If the voucher still doesn't work, please write to us!

Visit our website on your laptop or PC and click on the yellow and black crown icon at the bottom right of the page.

Now log in to your customer account and follow the instructions.

You can now exchange your points for valuable discounts on your next order.

Have fun on the EXP hunt!

We are sorry that an item is missing from your order.

Please accept our apologies for the inconvenience.

1. Let us know which item is missing from your order.

2. Please send us a photo of the package or its contents.

We will take care of everything else and ensure you receive your missing products promptly!

We are sorry that a product from your order is damaged.

Please accept our apologies for the inconvenience.

1. Please let us know which item from your order is damaged.

2. Please send us a photo of the damaged product.

We will take care of everything else and ensure we have a solution for you!

Yes, we offer discounts on certain products, which are usually marked directly.

The exact discount information varies depending on the product and order quantity.

Likewise, you can receive discount codes from us through loyalty points, orders, and other promotions.

Write to us if you have any further questions!

Yes, we ship worldwide with insured DHL.

Please note that for international deliveries, additional import duties or customs fees may apply, which are to be borne by the recipient.

You can also find more information on the exact costs and conditions on our page.

If you have any questions, write to us here!

We use the DHL parcel service for our shipping.

Our shipments are insured and usually arrive within 1-2 days.

You will receive live tracking to follow the progress of your delivery.

If you have any further questions about shipping or your order, we are happy to assist you.

We're sorry you can't find the product you're looking for.

Tips:

1. Search function: Enter the product name or relevant keywords into the search bar and check the displayed search results.

2. Categories: Browse through the different product categories.

Contact us if the product is missing from our range!