Yes, you can cancel your order as long as it has not been shipped yet.

Please contact us as soon as possible with your order number to initiate the cancellation.

We will do our best to accommodate your request if the order has not yet been processed or shipped.

Your package will usually arrive within 1-2 working days from the date of your order.

Please note possible delays beyond our control.

We will process and ship your order as quickly as possible.

If you have any questions about the shipping status, we are available at any time.

You can change your delivery address as long as the order has not been shipped.

Contact us with your order number and new address. Changes will be processed promptly.

Changes may not be possible after shipment.

If you have any questions, please do not hesitate to contact us.

If you would like to subscribe to our newsletter, please visit the following subpage and follow the steps there:

https://godofcards.com/pages/newsletter-anmeldung

Otherwise, you can also find the right page in our footer menu under "Helpful Links">"Newsletter Registration"!

Yes, you can return your order.

Please note your 14-day return period and other return policies, which you can find on our website.

Please note that certain conditions may apply.

Contact us if you have any questions about returns or to start the return process.

We are happy to help you.

You can contact us directly here in the chat by entering your questions here.

Alternatively, you can also contact us by email at support@godofcards.de to reach.

Our customer service team is ready to assist you with any questions or concerns.

Don't hesitate to contact us - we look forward to helping you!

Here is a complete list of the payment methods we accept:

PayPal
Klarna (invoice/installments)
Credit card (Visa, Mastercard, American Express)
Google Pay
Apple Pay
Shop Pay
Transfer
SOFORT Transfer

If you're missing something, just let us know and we'll see what we can do for you!

We're sorry your order hasn't been shipped yet.

There are several reasons why delays may occur:

1. Pre-order: Your order contains products that are not yet in stock.

2. Logistics: Problems or unforeseen circumstances during shipping may lead to delays.

Please contact us here!

Thank you for your pre-order!

You can always find the expected release date for the product in the product description.

Please note that pre-orders may sometimes be affected by unforeseen production delays or supply bottlenecks.

In this case, we will inform you again!

Yes, all our products are exclusively original and new unless otherwise stated.

We source all our products directly from trusted manufacturers and suppliers and attach great importance to quality and authenticity.

Customer satisfaction is our top priority. If you have any further questions, please let us know!

Yes, we offer volume discounts for certain products; these are usually clearly marked.

The exact discount information varies depending on the product and order quantity.

You can also find large packages, so-called cases, which already include a discount.

Write to us if you have any further questions!

1. Make sure the voucher is still valid and has not expired.

2. Check the terms and conditions of the voucher, such as minimum order value, specific products or categories for which the voucher is valid.

3. Make sure you are logged into your customer account.

If the voucher still doesn't work, please write to us!

Visit our website on your laptop or PC and click on the yellow and black crown symbol in the bottom right corner of the page.

Now log in to your customer account and follow the instructions.

You can now exchange your points for valuable discounts on your next order.

Have fun collecting EXP!

We are sorry that a product is missing from your order.

Please excuse the inconvenience.

1. Tell us which item is missing from your order.

2. Please send us a photo of the package or its contents.

We'll take care of everything else and make sure you receive your missing products promptly!

We are sorry that a product from your order is damaged.

Please excuse the inconvenience.

1. Tell us which item from your order is damaged.

2. Please send us a photo of the damaged product.

We'll take care of everything else and make sure we have a solution for you!

Yes, we offer discounts on certain products, these are usually marked directly.

The exact discount information varies depending on the product and order quantity.

You can also receive discount codes through loyalty points, orders and other promotions.

Write to us if you have any further questions!

Yes, we ship insured worldwide with DHL.

Please note that international deliveries may be subject to additional import duties or customs fees, which are the responsibility of the recipient.

You can also find further information about the exact costs and conditions on our website.

If you have any questions, write to us here!

We use the parcel service DHL for our shipping.

Our shipments are insured and usually reach you within 1-2 days.

You will receive live tracking so you can follow the progress of your delivery.

If you have any further questions about shipping or your order, please do not hesitate to contact us.

I'm sorry you can't find the product you're looking for.

Tips:

1. Search function: Enter the product name or relevant keywords in the search bar and check the search results displayed.

2. Categories: Look at the different product categories.

Contact us if the product is missing from our range!